【#工作總結# #酒店人事個人工作總結三篇#】在工作中，我們會遇見許多的問題，當我們成功解決問題后，我們的能力和工作經驗會得到很大的提升，那么在這一年里，你對自己的工作有個什么樣的總結呢？《酒店人事個人工作總結三篇》是©無憂考網為大家準備的(de)，希望對大家有幫助。

　　 篇一

　　20XX年(nian)即將度過，回(hui)顧自20xx年(nian)x月x號正式開業以(yi)來來人(ren)事部(bu)的(de)(de)(de)各項(xiang)工作在總(zong)(zong)經理(li)(li)(li)和總(zong)(zong)經理(li)(li)(li)助(zhu)理(li)(li)(li)的(de)(de)(de)正確領(ling)導(dao)下(xia)以(yi)及(ji)在其他部(bu)門的(de)(de)(de)緊密配合(he)和大(da)力支持(chi)下(xia)，通過以(yi)深入學習實踐(jian)科學發展觀(guan)為指導(dao)，在認真貫徹落實國(guo)家有(you)關勞(lao)動用工的(de)(de)(de)方針、政(zheng)策和規定的(de)(de)(de)基礎上，堅持(chi)以(yi)人(ren)為本(ben)的(de)(de)(de)管(guan)理(li)(li)(li)理(li)(li)(li)念，維護員(yuan)工的(de)(de)(de)合(he)法權(quan)益，積極營造和諧、穩定的(de)(de)(de)企業環境。同時加強本(ben)部(bu)門所屬員(yuan)工政(zheng)治教育和管(guan)理(li)(li)(li)，牢固樹立責任意識(shi)和管(guan)理(li)(li)(li)意識(shi)，嚴格按照大(da)廈(sha)管(guan)理(li)(li)(li)制(zhi)度做好各項(xiang)人(ren)事管(guan)理(li)(li)(li)工作，一(yi)年(nian)來取得了(le)一(yi)定的(de)(de)(de)成績(ji)，現將20XX年(nian)人(ren)事部(bu)工作具(ju)體總(zong)(zong)結如下(xia)：

　　一、加強(qiang)所屬員工政治思想(xiang)教育，強(qiang)化責任意識(shi)，明確管理(li)分工，逐步提(ti)高人事管理(li)水平(ping)和效率

　　人(ren)(ren)(ren)事部門(men)(men)屬大廈(sha)職能部門(men)(men)，現共有(you)人(ren)(ren)(ren)員(yuan)x名(ming)，其中(zhong)經理x名(ming)，主管(guan)x名(ming)，員(yuan)工(gong)餐(can)廚師x名(ming)，發(fa)揮著組織(zhi)、協調、培訓(xun)、管(guan)理和員(yuan)工(gong)基(ji)本(ben)生活保障等作用，工(gong)作瑣碎(sui)，主觀能動(dong)性強(qiang)，因(yin)此要求所屬人(ren)(ren)(ren)員(yuan)要有(you)一定的(de)綜合素(su)質，一年來人(ren)(ren)(ren)事部在(zai)組織(zhi)實施大廈(sha)各類政治(zhi)(zhi)(zhi)教育(yu)活動(dong)的(de)同時，不斷加強(qiang)了本(ben)部門(men)(men)政治(zhi)(zhi)(zhi)思想教育(yu)，切實將做好(hao)政治(zhi)(zhi)(zhi)思想教育(yu)視為做好(hao)人(ren)(ren)(ren)事管(guan)理工(gong)作的(de)基(ji)礎(chu)。

　　通過利(li)用每(mei)周、每(mei)月開部(bu)門例會(hui)和(he)(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)不忙的(de)(de)情況下，以(yi)(yi)總結工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)，查擺和(he)(he)糾正不足(zu)，開展(zhan)學習(xi)大廈行政(zheng)管理制度和(he)(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)職(zhi)責(ze)、工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)程(cheng)序(xu)和(he)(he)各項大廈政(zheng)治理論學習(xi)內容(rong)的(de)(de)方式(shi)，不斷提(ti)高了(le)所(suo)屬(shu)(shu)人(ren)員的(de)(de)政(zheng)治修(xiu)養，教(jiao)育所(suo)屬(shu)(shu)員工(gong)(gong)(gong)(gong)(gong)樹(shu)立愛崗(gang)(gang)敬業的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)思想，以(yi)(yi)飽滿的(de)(de)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)熱(re)情和(he)(he)十足(zu)的(de)(de)信心全(quan)身(shen)心的(de)(de)投入(ru)到工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)當中(zhong)，嚴(yan)格落實工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)責(ze)任制，年初對所(suo)屬(shu)(shu)部(bu)門人(ren)員工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)進行了(le)明確分工(gong)(gong)(gong)(gong)(gong)，并制定了(le)人(ren)事(shi)部(bu)日常(chang)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)明細(xi)表，認真予(yu)以(yi)(yi)執行落實，為人(ren)事(shi)部(bu)各項工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)全(quan)面、正常(chang)、有序(xu)進行打(da)下良好(hao)的(de)(de)基(ji)礎。同時也逐步(bu)提(ti)高了(le)人(ren)事(shi)管理水平和(he)(he)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)效率。認真做好(hao)大廈招聘(pin)工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)，合理定崗(gang)(gang)定員，降低人(ren)員成(cheng)本，提(ti)高工(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)效率。

　　二、認(ren)真做(zuo)好大廈招聘(pin)工(gong)作，合理定(ding)崗定(ding)員，降低人員成本，提高工(gong)作效率

　　酒(jiu)店行(xing)(xing)業(ye)屬人(ren)員密集性(xing)行(xing)(xing)業(ye)，人(ren)員流動(dong)性(xing)較(jiao)大(da)，有時(shi)因(yin)人(ren)員不能及(ji)時(shi)招聘到位(wei)，勢必會(hui)影響工(gong)作的正常進(jin)行(xing)(xing)，因(yin)此(ci)，今年人(ren)事部重點(dian)抓好招聘工(gong)作，通過在晨報發布招聘廣(guang)告、戶外(wai)放置招聘水牌(pai)、以(yi)及(ji)與(yu)(yu)技校(xiao)取得聯系，簽訂(ding)實習協(xie)議等方式進(jin)行(xing)(xing)人(ren)才的選(xuan)用，并對(dui)應聘資(zi)料進(jin)行(xing)(xing)篩選(xuan)、儲備(bei)，除此(ci)之(zhi)外(wai)，人(ren)事部加強與(yu)(yu)各(ge)部門員工(gong)之(zhi)間(jian)的聯系，鼓勵員工(gong)推(tui)薦(jian)身邊的朋(peng)友到酒(jiu)店工(gong)作，這是一種人(ren)才來源(yuan)途徑較(jiao)廣(guang)的方法，也起(qi)到了(le)良好的效果(guo)，通過以(yi)上的舉措(cuo)，保證了(le)各(ge)崗位(wei)工(gong)作的正常開展(zhan)，與(yu)(yu)此(ci)同時(shi)，對(dui)各(ge)工(gong)作崗位(wei)深(shen)入進(jin)行(xing)(xing)分析研究，進(jin)行(xing)(xing)合理定員，確保工(gong)作效率大(da)化。

　　三(san)、認(ren)真做好各類檔案資料的管理工作

　　檔(dang)(dang)(dang)(dang)案(an)(an)(an)管理(li)也是人事(shi)(shi)部(bu)(bu)的(de)一項重要(yao)工(gong)(gong)作，今年(nian)人事(shi)(shi)部(bu)(bu)在檔(dang)(dang)(dang)(dang)案(an)(an)(an)管理(li)方面(mian)，通過對各(ge)(ge)類資(zi)(zi)料進(jin)行統編歸(gui)類，將各(ge)(ge)類資(zi)(zi)料大體歸(gui)類為(wei)辦(ban)(ban)公(gong)(gong)室(shi)(shi)檔(dang)(dang)(dang)(dang)案(an)(an)(an)和人事(shi)(shi)檔(dang)(dang)(dang)(dang)案(an)(an)(an)2個(ge)部(bu)(bu)分，其中(zhong)(zhong)辦(ban)(ban)公(gong)(gong)室(shi)(shi)檔(dang)(dang)(dang)(dang)案(an)(an)(an)分為(wei)精神(shen)文(wen)明、愛國(guo)衛生、健康教育(yu)、計劃(hua)生育(yu)、總(zong)部(bu)(bu)來文(wen)、上報和下發文(wen)件、安全生產(chan)、文(wen)化活動等(deng)8個(ge)類別(bie)，人事(shi)(shi)部(bu)(bu)檔(dang)(dang)(dang)(dang)案(an)(an)(an)分為(wei)績效(xiao)考(kao)核、員工(gong)(gong)考(kao)勤與(yu)花名冊、員工(gong)(gong)工(gong)(gong)資(zi)(zi)、各(ge)(ge)類總(zong)結、離職人員、圖(tu)片(pian)資(zi)(zi)料、勞(lao)動合同(tong)、社保(bao)資(zi)(zi)料、員工(gong)(gong)應(ying)聘信息(xi)等(deng)9個(ge)類別(bie)。要(yao)求辦(ban)(ban)公(gong)(gong)室(shi)(shi)主(zhu)管和人事(shi)(shi)主(zhu)管每月(yue)對檔(dang)(dang)(dang)(dang)案(an)(an)(an)資(zi)(zi)料進(jin)行整理(li)，定(ding)期(qi)進(jin)行檢(jian)(jian)查(cha)，確保(bao)各(ge)(ge)類資(zi)(zi)料的(de)全面(mian)完(wan)整和便于(yu)查(cha)找，今年(nian)在總(zong)隊(dui)考(kao)核組和上級部(bu)(bu)門對大廈的(de)檔(dang)(dang)(dang)(dang)案(an)(an)(an)資(zi)(zi)料的(de)檢(jian)(jian)查(cha)中(zhong)(zhong)，均沒有(you)出現問題。

　　四、認真抓(zhua)好員工(gong)薪酬管理(li)工(gong)作(zuo)，維護員工(gong)合法利益

　　薪酬是單(dan)位對員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)貢獻包括員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)態度、行為和(he)(he)(he)業績等(deng)所(suo)做出的(de)(de)各(ge)種回(hui)報，是員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)比較(jiao)關(guan)心和(he)(he)(he)敏感的(de)(de)問題(ti)，今年人事(shi)部在(zai)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)薪酬管理(li)方面，首先(xian)根據總經(jing)理(li)的(de)(de)指示，在(zai)年初1月份開(kai)始對全體員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)資水(shui)平(ping)(ping)進行了(le)重新調(diao)整(zheng)(zheng)，結(jie)合工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)崗位分析和(he)(he)(he)社會平(ping)(ping)均工(gong)(gong)(gong)(gong)(gong)(gong)資水(shui)平(ping)(ping)，重新制定了(le)各(ge)崗位工(gong)(gong)(gong)(gong)(gong)(gong)資標(biao)準(zhun)。同時(shi)(shi)在(zai)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)資調(diao)整(zheng)(zheng)和(he)(he)(he)職位晉升的(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中堅持公(gong)平(ping)(ping)、公(gong)正原(yuan)則，對符合條件的(de)(de)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)及時(shi)(shi)上報總經(jing)理(li)給予(yu)調(diao)整(zheng)(zheng)工(gong)(gong)(gong)(gong)(gong)(gong)資和(he)(he)(he)職位晉升。共有28名(ming)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)資得(de)到調(diao)整(zheng)(zheng)，11名(ming)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)被任命(ming)為經(jing)理(li)、主管、領班等(deng)職務。極大的(de)(de)促(cu)進了(le)員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)積極性和(he)(he)(he)工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)熱情。同時(shi)(shi)人事(shi)部能(neng)做好每月工(gong)(gong)(gong)(gong)(gong)(gong)資核(he)算工(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，對各(ge)部門每月上報的(de)(de)考勤表、過(guo)失單(dan)、員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)各(ge)項扣(kou)款、工(gong)(gong)(gong)(gong)(gong)(gong)齡工(gong)(gong)(gong)(gong)(gong)(gong)資認真進行審核(he)，確(que)保工(gong)(gong)(gong)(gong)(gong)(gong)資的(de)(de)準(zhun)確(que)，維護員(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)切(qie)身利益。

　　五、衛生(sheng)管理、計劃生(sheng)育(yu)、精神文明建設工作(zuo)

　　衛(wei)生(sheng)(sheng)工(gong)(gong)作是飯店業的(de)頭等大事，食品(pin)衛(wei)生(sheng)(sheng)、環(huan)境衛(wei)生(sheng)(sheng)是衛(wei)生(sheng)(sheng)工(gong)(gong)作的(de)主題(ti)。今(jin)年的(de)衛(wei)生(sheng)(sheng)工(gong)(gong)作主要抓經常性的(de)檢查(cha)工(gong)(gong)作，由以前的(de)一個月兩次(ci)檢查(cha)改為(wei)每周檢查(cha)，人事部重新修改制定了衛(wei)生(sheng)(sheng)檢查(cha)量化(hua)標(biao)準，嚴(yan)格落實衛(wei)生(sheng)(sheng)管理責(ze)任(ren)制，對(dui)每次(ci)檢查(cha)情況(kuang)進(jin)行通報(bao)，并按(an)照衛(wei)生(sheng)(sheng)管理制度規定對(dui)部門(men)負責(ze)人進(jin)行扣分處罰(fa)，對(dui)庫(ku)房食品(pin)及時(shi)進(jin)行檢查(cha)，發現(xian)過期(qi)食品(pin)責(ze)成庫(ku)管下架報(bao)廢(fei)，嚴(yan)禁使用和出(chu)售過期(qi)食品(pin)、原料。

　　計(ji)劃(hua)生(sheng)育工(gong)(gong)作(zuo)是(shi)(shi)國(guo)(guo)家的基本國(guo)(guo)策，我們嚴格(ge)按(an)照國(guo)(guo)家計(ji)劃(hua)生(sheng)育政策，自(zi)覺接受辦(ban)事處計(ji)生(sheng)辦(ban)的工(gong)(gong)作(zuo)指導，加強對育齡(ling)婦(fu)女登記(ji)建(jian)檔工(gong)(gong)作(zuo)，為(wei)酒店婦(fu)女進(jin)行了(le)婦(fu)檢。每月均能按(an)時(shi)參加街道(dao)辦(ban)事處的計(ji)劃(hua)生(sheng)育例會，上報人(ren)口流動信息，管(guan)理和發(fa)放(fang)好計(ji)生(sheng)藥具。精神(shen)(shen)文明(ming)建(jian)設工(gong)(gong)作(zuo)是(shi)(shi)促(cu)進(jin)經(jing)營(ying)工(gong)(gong)作(zuo)順利(li)健(jian)康發(fa)展是(shi)(shi)經(jing)營(ying)工(gong)(gong)作(zuo)的潤滑劑(ji)和助(zhu)推劑(ji)，抓好精神(shen)(shen)文明(ming)建(jian)設工(gong)(gong)作(zuo)，對大廈各項工(gong)(gong)作(zuo)至關重要，作(zuo)為(wei)市級精神(shen)(shen)文明(ming)單(dan)位(wei)，今(jin)年(nian)繼續抓好各項精神(shen)(shen)文明(ming)工(gong)(gong)作(zuo)，落實各項市級精神(shen)(shen)文明(ming)單(dan)位(wei)標(biao)準，自(zi)覺接受辦(ban)事處文明(ming)辦(ban)的工(gong)(gong)作(zuo)指導，按(an)時(shi)參加例會，填報材料。確(que)保大廈精神(shen)(shen)文明(ming)工(gong)(gong)作(zuo)的順利(li)開(kai)展。

　　六(liu)、員工(gong)餐和員工(gong)宿舍(she)管理

　　做(zuo)好員工(gong)(gong)(gong)生活基本(ben)(ben)保障工(gong)(gong)(gong)作是促(cu)進各項工(gong)(gong)(gong)作有利開展的前(qian)提(ti)，今年人事部首先在改(gai)善員工(gong)(gong)(gong)伙食(shi)(shi)工(gong)(gong)(gong)作上下功夫，本(ben)(ben)著(zhu)以人為(wei)(wei)本(ben)(ben)的思(si)想理念(nian)，經(jing)常檢查員工(gong)(gong)(gong)餐(can)(can)伙食(shi)(shi)質量(liang)(liang)，同員工(gong)(gong)(gong)餐(can)(can)師傅根據季節制定(ding)每(mei)(mei)月伙食(shi)(shi)計劃，逢(feng)年過(guo)節改(gai)善和豐(feng)富伙食(shi)(shi)，在每(mei)(mei)月不超成本(ben)(ben)的前(qian)提(ti)下，合(he)理調配(pei)飲食(shi)(shi)，注重營(ying)養搭配(pei)，堅持讓(rang)員工(gong)(gong)(gong)吃好、吃飽為(wei)(wei)原則，在接待維穩工(gong)(gong)(gong)作組期(qi)間，將每(mei)(mei)日剩余自助餐(can)(can)打到員工(gong)(gong)(gong)餐(can)(can)，供員工(gong)(gong)(gong)食(shi)(shi)用(yong)，即避(bi)免的浪費，又進一步提(ti)高了(le)(le)員工(gong)(gong)(gong)的用(yong)餐(can)(can)質量(liang)(liang)，得到了(le)(le)廣大員工(gong)(gong)(gong)的普(pu)遍認可。

　　同時加(jia)強員(yuan)(yuan)工餐的(de)衛(wei)(wei)(wei)生(sheng)(sheng)管理(li)(li)，教育所屬人(ren)(ren)員(yuan)(yuan)養成(cheng)良(liang)好的(de)個(ge)人(ren)(ren)衛(wei)(wei)(wei)生(sheng)(sheng)習慣，經常性的(de)對員(yuan)(yuan)工餐菜品和環(huan)境衛(wei)(wei)(wei)生(sheng)(sheng)進行檢(jian)查，為(wei)員(yuan)(yuan)工提供一個(ge)健康、衛(wei)(wei)(wei)生(sheng)(sheng)的(de)用餐環(huan)境。其(qi)次加(jia)強宿(su)(su)舍人(ren)(ren)員(yuan)(yuan)管理(li)(li)力度，人(ren)(ren)事部(bu)結合各崗位(wei)人(ren)(ren)員(yuan)(yuan)住(zhu)宿(su)(su)情況按照部(bu)門為(wei)單位(wei)合理(li)(li)分配宿(su)(su)舍，目前共(gong)有(you)宿(su)(su)舍30間，其(qi)中男員(yuan)(yuan)工宿(su)(su)舍19間，女員(yuan)(yuan)工宿(su)(su)舍11間，住(zhu)宿(su)(su)舍人(ren)(ren)員(yuan)(yuan)共(gong)計41人(ren)(ren)，定期檢(jian)查宿(su)(su)舍衛(wei)(wei)(wei)生(sheng)(sheng)，教育員(yuan)(yuan)工養成(cheng)良(liang)好的(de)生(sheng)(sheng)活習慣，共(gong)同營造干凈、舒適(shi)的(de)住(zhu)宿(su)(su)環(huan)境。

　　 篇二

　　很快20XX年就(jiu)要結(jie)束了，酒店(dian)人(ren)(ren)事(shi)部的工(gong)作在董事(shi)長的正確領(ling)導(dao)下(xia)，堅持“以人(ren)(ren)為本，人(ren)(ren)性(xing)化管理(li)”的重要思想(xiang)，邊學習，邊工(gong)作，逐漸在部門的工(gong)作中逐步轉入(ru)正軌，現(xian)就(jiu)接(jie)手后的工(gong)作總結(jie)如下(xia)：

　　一、人事檔案及(ji)相(xiang)關資(zi)料

　　為了(le)方(fang)便開展人(ren)事(shi)工(gong)作，規范管理(li)人(ren)員情況(kuang)，部門根據工(gong)作需(xu)要(yao)，在趙總的(de)指導下，建立了(le)相關人(ren)事(shi)表格，包括《招工(gong)登記表》《入職審批表》《人(ren)事(shi)變動(dong)表》《假期申請表》《調資(zi)(zi)表》等，也加(jia)強了(le)各部門與人(ren)力資(zi)(zi)源部之(zhi)間工(gong)作的(de)溝通性。

　　二、招聘與檔案管(guan)理(li)

　　招(zhao)聘為了(le)對酒(jiu)店人(ren)(ren)員進(jin)(jin)行(xing)及(ji)時補(bu)充，跟進(jin)(jin)保(bao)障各部門用(yong)人(ren)(ren)時有人(ren)(ren)可(ke)用(yong)，有人(ren)(ren)可(ke)選(xuan)，通(tong)常(chang)(chang)來說，招(zhao)聘可(ke)分為常(chang)(chang)規(gui)(gui)招(zhao)聘，和非常(chang)(chang)規(gui)(gui)招(zhao)聘，常(chang)(chang)規(gui)(gui)招(zhao)聘即指到滕州人(ren)(ren)才市場進(jin)(jin)行(xing)招(zhao)聘，但滕州人(ren)(ren)才市場，還未形成一定(ding)規(gui)(gui)模，此類招(zhao)聘對客房服務員、傳(chuan)菜(cai)員的職(zhi)業有一定(ding)效果，除了(le)常(chang)(chang)規(gui)(gui)招(zhao)聘外，我(wo)部還準備下一步(bu)與各大(da)中專院校取得(de)聯系(xi)，在有畢(bi)業生的季節，及(ji)時與學校聯系(xi)溝通(tong)，為方便人(ren)(ren)才進(jin)(jin)行(xing)儲(chu)備。

　　以(yi)上(shang)招(zhao)聘的方(fang)法效果不是很明(ming)顯(xian)，除此之外，人力資源部加強與部門員工之間的聯系，鼓勵員工推薦(jian)身邊(bian)的朋友，介(jie)紹(shao)到酒(jiu)店，這(zhe)是一種(zhong)人才來源途徑較(jiao)廣的方(fang)法。

　　員(yuan)(yuan)工(gong)(gong)檔(dang)案是(shi)隨(sui)時掌握員(yuan)(yuan)工(gong)(gong)基本資(zi)(zi)料(liao)情況的(de)資(zi)(zi)源庫，也(ye)是(shi)建(jian)(jian)(jian)立員(yuan)(yuan)工(gong)(gong)人(ren)(ren)(ren)(ren)才儲備的(de)一個重要環(huan)節，它包括員(yuan)(yuan)工(gong)(gong)手寫檔(dang)案，包括在職人(ren)(ren)(ren)(ren)員(yuan)(yuan)員(yuan)(yuan)工(gong)(gong)檔(dang)案，離職人(ren)(ren)(ren)(ren)員(yuan)(yuan)員(yuan)(yuan)工(gong)(gong)檔(dang)案，以(yi)(yi)(yi)及(ji)(ji)應(ying)聘人(ren)(ren)(ren)(ren)員(yuan)(yuan)檔(dang)案存檔(dang)三(san)部(bu)(bu)分，檔(dang)案的(de)建(jian)(jian)(jian)立以(yi)(yi)(yi)及(ji)(ji)有效管理(li)，有利于(yu)人(ren)(ren)(ren)(ren)力資(zi)(zi)源部(bu)(bu)，隨(sui)時掌握在職人(ren)(ren)(ren)(ren)員(yuan)(yuan)以(yi)(yi)(yi)及(ji)(ji)人(ren)(ren)(ren)(ren)員(yuan)(yuan)流動情況，對于(yu)凡是(shi)來到酒店(dian)來應(ying)聘的(de)人(ren)(ren)(ren)(ren)員(yuan)(yuan)，均(jun)建(jian)(jian)(jian)立檔(dang)案資(zi)(zi)料(liao)，作為人(ren)(ren)(ren)(ren)才儲備資(zi)(zi)料(liao)，以(yi)(yi)(yi)便于(yu)部(bu)(bu)門(men)需要人(ren)(ren)(ren)(ren)時隨(sui)時查閱，可大大減低(di)招(zhao)聘率。

　　三、勞動工資

　　自(zi)董事長接管后，根據酒店(dian)人(ren)員工資(zi)情況，對(dui)各(ge)部門工資(zi)進行了一系列的(de)(de)調整，通(tong)過調整，員工在(zai)崗情況是(shi)比(bi)較穩(wen)定的(de)(de)，加之現在(zai)的(de)(de)工資(zi)能體現出優秀與一般(ban)的(de)(de)差別，對(dui)于員工來講，能起到一定的(de)(de)激勵作用。

　　 篇三

　　20XX年，我酒(jiu)(jiu)店(dian)人事(shi)部，在(zai)(zai)酒(jiu)(jiu)店(dian)領(ling)導(dao)(dao)正確(que)領(ling)導(dao)(dao)下，堅持“以人為(wei)本”重要思(si)想為(wei)指導(dao)(dao)，深入貫徹(che)落實(shi)x總在(zai)(zai)2019年度(du)酒(jiu)(jiu)店(dian)工作(zuo)報告的(de)指示(shi)精神，在(zai)(zai)人事(shi)工作(zuo)日益繁重，酒(jiu)(jiu)店(dian)管理標準大幅(fu)度(du)提高的(de)新形式下，通過(guo)本部門全(quan)體員工的(de)共同(tong)努力，取得了一定的(de)成績。

　　（一）深(shen)入學習x總20XX年(nian)度工(gong)作報告精神，不(bu)斷增強貫徹落(luo)實的自覺性(xing)、主動性(xing)。

　　x總在20XX年(nian)度代表酒(jiu)(jiu)(jiu)店(dian)(dian)所作(zuo)的工作(zuo)報告(gao)，全面分析了(le)(le)(le)xx地區乃至(zhi)全省酒(jiu)(jiu)(jiu)店(dian)(dian)內(nei)外形勢，科(ke)學總結(jie)了(le)(le)(le)酒(jiu)(jiu)(jiu)店(dian)(dian)開業四年(nian)來的基(ji)本(ben)經驗，進一步闡明了(le)(le)(le)在人(ren)事管理(li)中，資源開發(fa)、生存(cun)(cun)競爭中“以人(ren)為本(ben)”的根本(ben)要求，提出(chu)“以人(ren)才(cai)治店(dian)(dian)，以人(ren)才(cai)求生存(cun)(cun)”的目標，對酒(jiu)(jiu)(jiu)店(dian)(dian)人(ren)事工作(zuo)做出(chu)了(le)(le)(le)部署(shu)，是我們(men)酒(jiu)(jiu)(jiu)店(dian)(dian)在新(xin)(xin)世紀、新(xin)(xin)節段人(ren)事工作(zuo)的行動(dong)綱領。

　　x總(zong)的(de)(de)報(bao)告(gao)結束后，我(wo)部(bu)配(pei)合(he)總(zong)辦認(ren)真(zhen)組織了(le)各部(bu)門進(jin)行了(le)學習，幫助各部(bu)門及時制定(ding)了(le)學習意見。特別在(zai)(zai)(zai)(zai)本(ben)部(bu)門采取(qu)了(le)集中學習、個人自學等形式，在(zai)(zai)(zai)(zai)原(yuan)(yuan)原(yuan)(yuan)本(ben)本(ben)學習、初步領會的(de)(de)基礎上，我(wo)部(bu)組織召(zhao)開(kai)了(le)小型(xing)的(de)(de)學習心(xin)得體會交流會，共同展(zhan)望康(kang)總(zong)在(zai)(zai)(zai)(zai)報(bao)告(gao)中對人事工(gong)作描繪(hui)的(de)(de)美好遠景。在(zai)(zai)(zai)(zai)學習康(kang)總(zong)XX年度報(bao)告(gao)精神的(de)(de)基礎上，人力(li)資源(yuan)部(bu)全(quan)體同事進(jin)一(yi)步激發了(le)工(gong)作熱情和(he)進(jin)取(qu)精神，為(wei)全(quan)面完成XX年度人事工(gong)作任務提供了(le)強大的(de)(de)精神動力(li)，促進(jin)了(le)人力(li)資源(yuan)部(bu)各項工(gong)作全(quan)面健(jian)康(kang)平衡發展(zhan)。

　　（二）加強人事政策宣(xuan)傳，使“顧客、員(yuan)工”達(da)到質的統(tong)一

　　宣傳工作是(shi)(shi)社(she)會精神(shen)文(wen)明建設的重要組(zu)成部分，而加強酒(jiu)店(dian)(dian)員(yuan)工的人(ren)事(shi)政策(ce)(ce)的宣傳，是(shi)(shi)提高管理人(ren)員(yuan)、普通員(yuan)工的競爭意(yi)識，對于酒(jiu)店(dian)(dian)“平者讓(rang)、能者上、庸者下(xia)”的用人(ren)機制(zhi)得以(yi)順(shun)利(li)健康的發(fa)展(zhan)，具有(you)很強的現實意(yi)義。酒(jiu)店(dian)(dian)以(yi)員(yuan)工滿(man)意(yi)、客(ke)人(ren)滿(man)意(yi)、業主滿(man)意(yi)為準則，以(yi)資產經營與資本(ben)經營相結合謀(mou)取回(hui)報(bao)率比，使酒(jiu)店(dian)(dian)有(you)更為廣(guang)闊(kuo)的發(fa)展(zhan)前景，這所有(you)的一切均與用人(ren)政策(ce)(ce)有(you)密(mi)不(bu)可分的關系。年前，酒(jiu)店(dian)(dian)首先提出一個(ge)口號(hao)“顧客(ke)、員(yuan)工”。

　　有(you)的(de)(de)(de)(de)(de)人從(cong)邏輯(ji)上(shang)指出它的(de)(de)(de)(de)(de)矛(mao)盾性，認為只有(you)一個，而(er)(er)(er)不(bu)可能有(you)兩(liang)個，也許在形式邏輯(ji)中，它違背(bei)了(le)邏輯(ji)法則。兩(liang)個的(de)(de)(de)(de)(de)并列，說明(ming)我們酒店(dian)對經營、管理(li)的(de)(de)(de)(de)(de)不(bu)同視(shi)角(jiao)，從(cong)酒店(dian)的(de)(de)(de)(de)(de)服務對象而(er)(er)(er)言(yan)，當(dang)然以(yi)顧(gu)(gu)客的(de)(de)(de)(de)(de)需求為對象，它是位的(de)(de)(de)(de)(de)，從(cong)管理(li)而(er)(er)(er)言(yan)，擺在首位的(de)(de)(de)(de)(de)則是員(yuan)工。員(yuan)工是酒店(dian)穩以(yi)自下而(er)(er)(er)上(shang)的(de)(de)(de)(de)(de)寶貴(gui)財富(fu)，只有(you)員(yuan)工，以(yi)“員(yuan)工”才(cai)有(you)可能造就“顧(gu)(gu)客”，員(yuan)工是基(ji)礎，顧(gu)(gu)客是員(yuan)工的(de)(de)(de)(de)(de)展(zhan)現，是員(yuan)工造就的(de)(de)(de)(de)(de)成果。

　　在(zai)(zai)這一年(nian)里，我們(men)廣作(zuo)宣(xuan)傳，倡(chang)導“顧客、員(yuan)工(gong)(gong)(gong)”的(de)(de)(de)并列存(cun)在(zai)(zai)，并采取(qu)了(le)(le)(le)“人(ren)(ren)盡(jin)其本(ben)”的(de)(de)(de)用(yong)人(ren)(ren)原則，充分(fen)(fen)調動員(yuan)工(gong)(gong)(gong)的(de)(de)(de)工(gong)(gong)(gong)作(zuo)積極性，大(da)限度地激發(fa)員(yuan)工(gong)(gong)(gong)潛能，一個有能做(zuo)的(de)(de)(de)事，決(jue)不讓兩人(ren)(ren)去完成，充分(fen)(fen)利用(yong)了(le)(le)(le)“寧(ning)缺(que)勿濫”的(de)(de)(de)原則，使酒(jiu)店(dian)員(yuan)工(gong)(gong)(gong)隊伍越來越齊整(zheng)，員(yuan)工(gong)(gong)(gong)素質有了(le)(le)(le)大(da)幅度的(de)(de)(de)提(ti)高。在(zai)(zai)用(yong)人(ren)(ren)方面，我部(bu)廣開(kai)賢路(lu)，征招能人(ren)(ren)志士，以(yi)前(qian)只用(yong)比自己矮的(de)(de)(de)人(ren)(ren)這種(zhong)現象，在(zai)(zai)今年(nian)里，這種(zhong)用(yong)人(ren)(ren)方式得到(dao)了(le)(le)(le)徹底的(de)(de)(de)杜(du)絕，在(zai)(zai)人(ren)(ren)與人(ren)(ren)的(de)(de)(de)工(gong)(gong)(gong)作(zuo)當中，我們(men)建立了(le)(le)(le)良好的(de)(de)(de)人(ren)(ren)際工(gong)(gong)(gong)作(zuo)氛(fen)圍(wei)，暢通了(le)(le)(le)員(yuan)工(gong)(gong)(gong)向管(guan)理(li)層提(ti)供信(xin)息的(de)(de)(de)渠道(dao)，減輕了(le)(le)(le)員(yuan)工(gong)(gong)(gong)的(de)(de)(de)工(gong)(gong)(gong)作(zuo)壓力(li)與不快，增加(jia)了(le)(le)(le)員(yuan)工(gong)(gong)(gong)的(de)(de)(de)參與感(gan)。

　　在這一年里，我們(men)合理運用了“后勤、前臺(tai)、顧(gu)客(ke)”這三者之間的(de)關(guan)系(xi)，倡導“后勤為(wei)前勤服(fu)(fu)務，女士為(wei)先(xian)生服(fu)(fu)務，先(xian)生為(wei)先(xian)生服(fu)(fu)務”，提高員工(gong)的(de)地位，樹立了員工(gong)在服(fu)(fu)務過程中的(de)自信(xin)心(xin)，又倡導“客(ke)人永(yong)遠是對的(de)，客(ke)人是朋友，而不是上帝(di)，把虛(xu)榮讓給客(ke)人”等，我們(men)通過向(xiang)員工(gong)做(zuo)了上述(shu)的(de)有利宣傳，從(cong)而使“顧(gu)客(ke)、員工(gong)”達到了質的(de)統(tong)一。

　　（三）重(zhong)點服務環(huan)節、服務質(zhi)量再提高工程取得新(xin)成效

　　為確(que)保(bao)重點服(fu)務環節(jie)(jie)的服(fu)務質量(liang)(liang)達(da)到(dao)酒(jiu)(jiu)店標準(zhun)，人力(li)資源部(bu)全面在酒(jiu)(jiu)店實施(shi)了(le)服(fu)務質量(liang)(liang)再提(ti)高工作(zuo)，今(jin)年初，特別在季(ji)度末，人力(li)資源部(bu)針(zhen)對酒(jiu)(jiu)店員(yuan)工的服(fu)務質量(liang)(liang)的現實情況(kuang)，又走訪了(le)周邊幾(ji)家(jia)大型酒(jiu)(jiu)店，從而(er)確(que)定了(le)“禮節(jie)(jie)禮貌再提(ti)高工程”“食品(pin)衛(wei)生再提(ti)高工程”“工作(zuo)效(xiao)率再提(ti)高工程”，這三(san)大工程在酒(jiu)(jiu)店領(ling)導重視、全體員(yuan)工積極參與下，取得了(le)較好的成效(xiao)。

　　禮(li)節(jie)禮(li)貌是酒店(dian)(dian)服(fu)務質量的(de)(de)核心，一家酒店(dian)(dian)缺乏(fa)先(xian)進完善的(de)(de)設(she)(she)備(bei)，固然(ran)不能(neng)(neng)成為一流(liu)的(de)(de)酒店(dian)(dian)，但如果有現代的(de)(de)設(she)(she)備(bei)而(er)不能(neng)(neng)提供優(you)質服(fu)務，那富麗(li)堂皇、齊全配(pei)套的(de)(de)設(she)(she)施也只能(neng)(neng)是如同虛設(she)(she)，在設(she)(she)備(bei)條件相同情況下(xia)，服(fu)務就(jiu)成了酒店(dian)(dian)競爭(zheng)致勝的(de)(de)決定性(xing)因素，而(er)酒店(dian)(dian)要提高服(fu)務質量，就(jiu)不能(neng)(neng)不講究禮(li)節(jie)禮(li)貌。