SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.
OBJECTIVE:
Tocontributedevelopedcustomerrelationsandadministrativeskillstoachallenginginahotel.
SUMMARYOFQUALIFICATIONS:
Developedinterpersonalskills,havingdealtwithadiversityofclients,professionalsandstaffmembers.
Detail-andgoal-oriented.
Functionwellinhigh-stressatmosphere.
KnowledgeableonbothEECOandAPTECcomputerssystems.
CAREERHISTORY
1992-PresentTHEOLIVERHOTEL,Whitewater,KS
HotelClerk
Resolvedguests'needs.ControlledreservationinpututilizingEECOcomputersystem.Handledincomingcalls.Maintaineddailyreportsinvolvingreturnguests，corporateaccounts,andsuiterentals.Inspectedrooms.
1988-1991WALDENHOTEL,Walton,KS
HotelClerk
Trainedpersonnel.Handledtelephone,internationalfaxandtelexbookings.Maintaineddailyandmonthlyreportstrackingdemandsandguaranteedno-showbilling.UtilizedAPTECcomputerforinputtinggroupbookingandlists.
1986-1987WALDENHOTEL,Walton,KS
SalesAssociate
Assistedcustomers.Maintainedstock.Opened/closedshop.Trackedbestsellingnovels,andmaderecommendationstocustomers.
1983-1985BETHELCOLLEGE,NorthNewton,KS
Secretary
Responsibleforgeneralclericalduties.Resolvedinquiries.Assistedinlocatingguestspeakers.
EDUCATION
BETHANYCOLLEGE,Lindsborg,KS
BachelorofScience;Sociology,1983
PREFERENCES
Furnisheduponrequest.
Candidate'scustomerrelationsandadministrativeskills,essentialinthehotel/hospitalityfield,areemphasizedthroughouttheresume.
Educationisde-emphasizedbecausecandidate'sworkhistoryisstrong.
